The present contract offered by the service réservation is for the exclusive use of the rental of Gîtes de France labelled by the territorially competent relay, on behalf of the Fédération Nationale des Gîtes de France.
Under no circumstances shall the Fédération Nationale des Gîtes de France be held liable in the event of these contracts being used by third parties or for purposes other than tourism.
The customer who signs this contract, which is concluded for a definitive period, may not under any circumstances claim any right to remain in the premises at the end of the stay.
The reservation service which offers a customer services is the sole interlocutor of this customer and answers to him for the fulfilment of the obligations arising from these terms and conditions of sale. The reservation service cannot be held responsible for fortuitous events, cases of force majeure or the actions of any person interfering with the organisation and running of the service.
The reservation becomes binding when the service receives either the deposit corresponding to 25% of the rental amount, plus the total cost of the reservation and the cost of any cancellation insurance taken out;if applicable, plus, if the customer chooses to take out such insurance, 25% of the amount of all services directly related to the stay as shown on the description sheet, i.e. in the event of late booking, full payment for the stay. Settlement of all or part of the stay implies full acceptance of the general terms and conditions of sale, the rental contract and the description sheet made available in the customer account, and the customer is deemed to have read the photos of the accommodation provided.
.To register your stay:
In both cases, send your payment, mentioning the reference of your rental contract.
In the case of reservations made by post, telephone or internet, the tenant is not entitled to a reservation period, in accordance with the law;ment à l’article L121-20-4 du code de la consommation relatif notamment aux prestations de services d’hébergement fournies à une date ou selon une périodicit&e; terminée.
The customer must pay the reservation service the balance of the agreed service still due, one month before the start of the session.
A customer who has not paid the balance by the agreed date is deemed to have cancelled the session. From that point on, the service is once again offered for sale and no refund will be made.
In the event of registration less than 30 days before the start of the day, the full payment will be required.
Following receipt of the day's expenses, the reservation service will send the customer a voucher, which the customer must return to the service provider upon arrival or acknowledgement of receipt.
The customer must arrive on the specified day and at the times indicated on the contract or on the acknowledgement of receipt.
In the event of late or delayed arrival or last-minute cancellation, the customer must notify the service provider (or owner) whose address and telephone number appear on the booking form or description sheet.
Any cancellation must be notified by registered letter or by email to the reservation department.
a/ If you have cancellation insurance: please refer to the enclosed insurance form.
b/ You do not have cancellation insurance: in the event of cancellation by the customer, the refund by the booking service, with the exception of the booking fee, will be made as follows:
Where, prior to the date specified for the start of the contract, the service provider is obliged to make a change to one of the essential elements of the contract, the service provider shall be deemed to have accepted the change;In the event that the seller is obliged to make a change to one of the essential elements of the contract, the buyer may, after having been informed by the seller by registered letter with acknowledgement of receipt, withdraw from the contract:
Any reduction in price shall be deducted from any sums still owed by the purchaser and if the payment made by the latter exceeds the price of the modified service, the excess loss shall be returned to the hirer before the end of his stay.
If the reservation service cancels the reservation before the end of the day, it must inform the buyer by registered letter or by email.
The buyer will be reimbursed immediately and without penalty for any sums paid. He will also receive compensation at least equal to the penalty he would have incurred if the cancellation had been his fault on that date.
These provisions do not apply where an amicable agreement has been reached for the purpose of the buyer accepting a substitute day proposed by the seller.
When, during the course of the day, the seller is unable to provide a significant proportion of the services set out in the contract, representing a non-negligible percentage of the price paid, the seller shall be deemed to have failed to fulfil its obligations under the contract;If the service provider is unable to provide a significant proportion of the services specified in the contract, representing a non-negligible percentage of the price paid by the purchaser, the service provider will propose an alternative service to replace the one specified, possibly at the purchaser's expense. If the service accepted by the buyer is of inferior quality, the reservation service will reimburse the difference in price before the end of the service. If the seller is unable to offer a replacement day or if this is refused by the buyer for valid reasons, the former will pay the latter compensation calculated on the same basis as in the event of cancellation caused by the seller.
.In the event of interruption of the day by the customer, no refund will be made unless the reason for the interruption is covered by the cancellation insurance available to the customer.
This contract is for a maximum capacity of people. If the number of holidaymakers exceeds the accommodation capacity, the service provider may refuse to accept additional customers. Any modification or breach of the contract will be considered to be at the customer's initiative.
The buyer may assign his contract to an assignee who fulfils the same conditions as he does in order to perform the service. In this case, the purchaser must inform the reservation service of his decision by registered letter with acknowledgement of receipt no later than 7 days before the start of the service. The assignor and the assignee shall be jointly and severally liable to the seller for payment of the balance of the price and any additional costs incurred as a result of the assignment.
The assignor and the assignee shall be jointly and severally liable to the seller for payment of the balance of the price and any additional costs incurred as a result of the assignment.
The customer is responsible for all damage arising from his own fault. He is required to be insured by a holiday-type insurance policy for these various risks, and to have third-party liability insurance covering all damage that may be caused by his employees.
Specific insurance is offered to enable the specific management of professional cancellations and interruptions.
An inventory shall be drawn up jointly and signed by the Tenant and the Landlord or his/her representative upon arrival and departure. This inventory is the only reference in the event of a dispute concerning the state of the premises. The Tenant is obliged to use the rented property in good family condition.
The state of cleanliness of the property at the time of the Tenant's arrival must be recorded in the inventory of fixtures. Cleaning of the premises is the responsibility of the holidaymaker during the rental period and before departure. The amount of any cleaning costs is calculated on the basis given in the description sheet.
The present contract specifies whether or not the tenant may stay in the company of a domestic animal. If this clause is not respected, the service provider may refuse the stay: no refund will be made. At the time of booking, the customer must indicate the number of pets that will be accompanying them. Where applicable, the description will specify any additional charges (pet charges, additional security deposit, additional swimming package). The owner may specify specific day care arrangements for pets in the internal regulations posted in the accommodation.
Please note that the owner is not obliged to pay any additional charges for pets.
In order to facilitate the operation of the deposit, an imprint of the amount of the deposit requested by the owner will be made on the bank card used to settle the costs of the stay. This imprint will be removed 72 hours after it has been established that there is no dispute. In the absence of a valid imprint, the customer undertakes to remit the deposit to the owner by cheque, cash or bank transfer no later than the date of entry into the premises. After a joint inventory of fixtures has been drawn up on departure, this deposit is returned, less the cost of restoring the premises to their original condition should any discrepancies be noted.
In the event of an early departure (earlier than the times indicated on the description sheet) preventing the establishment of the state of the premises on the same day as the departure;tat des lieux on the same day as the tenant's departure, the guarantee deposit shall be returned by the landlord within a period not exceeding one week.
At the end of the rental period, the customer must pay the owner any charges not included in the price. For certain rentals, charges relating to cleaning and linen hire may be included in the price of the stay.
The amount is calculated on the basis given in the description and a receipt is provided by the owner. The maintenance service will be authorised to withdraw the amount of the charges from the security deposit if necessary, subject to the 2 parties signing the statement of charges.
Any complaint relating to the state of the premises and the state of the description in the case of a rental must be submitted to the rental service within three days of entering the premises. In the event of failure to do so, any claims relating to these events shall be null and void.